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Wondrous Wood, 29, Gordon Lane, New Aberdour, Aberdeenshire, AB43 6LF  
Email: click HERE to email www.wondrouswood.co.uk

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Are online payments via PayPal safe?

Yes. All payments made using PayPal go via their secure gateway.


What personal information do you collect and what do you do with it?

I need information such as name, e-mail address, delivery address and contact details to process your order as efficiently as possible. I do not keep a record of your credit or debit card details. I do keep a record of your purchases in order to deal with any queries you may have. This helps me to identify and reply to any problems or concerns with any product or my service. For full details please see Privacy Policy.


Is there a minimum order?

No. You can order one item or several; it’s entirely up to you.


How long does an order usually take?

Although goods will usually be dispatched within 72 hours (28 days for Special Orders) of full payment having been received and cleared please allow up to 28 days at certain times. Unfortunately I cannot accept responsibility for delays in delivery caused by any other third party.


What if I am not happy with my order?

I am very confident that you will happy with your order however, if for any reason you are not, I would ask you to contact me by email or in writing within 7 days of your receiving the goods. For standard catalogue items, if you then return the order to me in perfect condition within 7 days I will be happy to give you a full refund or replace the order within 30 days. Special Order items may not be exchanged or refunded. For full details please see Terms of Use.


Can I place an order if I’m outside the UK?

Yes, I’m happy to take orders from other countries. Please email with your requirements, in good time, before placing your order and I will advise you regarding postage costs.

How do I order and pay? . . . . . . .

You can place an order and pay online using my secure PayPal link or alternatively order by post. To order by post simply click this ORDER BY POST link and print off a copy of the order form, fill it in and send it to me with a cheque (made payable to Wondrous Wood).


If you have any other specific questions email me and I’ll do my best to answer your questions as quickly as possible.

Home          Catalogue          About Us          Types of Wood          FAQ’s          How to Shop          Order by Post          Shipping         Legal         Cookies